Invexa does not provide refunds, partial refunds, credits, cash returns, or account balance returns for paid plans, whether the paid period is used, unused, partially used, cancelled, expired, inactive, or still available.
No refund is provided if you delete your account or tenant after payment. If you pay for a plan and then delete the account, even while paid plan time remains, the money will not be returned and the unused period will not be converted into cash, credit, or another balance.
No refund is provided because you changed your mind, selected the wrong plan, selected the wrong company account, no longer need the service, stopped using the app, did not use all features, did not use the full paid period, missed renewal dates, or allowed the subscription to expire.
If recurring subscriptions are offered, cancellation stops future renewals according to the checkout or payment provider rules. Cancellation does not refund amounts already charged and does not create a right to a partial refund for the unused part of the current paid period.
Payments are completed on a secure bank or payment provider page. The provider may apply its own verification, reversal, dispute, processing-time, or legally required refund rules. If the provider controls a dispute or refund process, you may need to contact that provider directly.
Nothing in this policy limits refund rights that cannot be waived under mandatory applicable consumer protection law. If the law requires a refund, correction, cooling-off right, charge correction, or other remedy, we will follow that law.
If you believe a payment was charged in error or a technical issue caused duplicate charging or failure to activate paid access after successful payment, contact support with your account email, payment date, amount, currency, plan, and payment reference. Submitting a request does not guarantee approval.